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Terms and Conditions

How to order

A. On-Line

You can buy Online 24 hours a day through the reliable and secure e-shop.

B. By phone

You can call us to place an order of the products you are interested in.

Phone number for Orders: (+30) 22410 47783
Working Hours: 08:00 – 15:00 daily (except Sundays)

C. By e-mail

You can also place your order by e-mail at:


All orders are shipped within 24 hours or the next working day by collaborating UPS. Orders are shipped within 24 hours or the next working day by the partner company transport.

Shipping cost is automatically calculated by the UPS system based on the weight of your order and the exact point of receipt.

Payment methods

1. Visa via Vivawallet

Cards that are supported by the system are Visa, Mastercard, Maestro, Electron and American Express, Greece and abroad.

2. Paypal

You can pay your order through Paypal

Minimum order

There is no minimum order limit.

Return Policy

You have the right to return products that you have bought within 10 days from the date of receipt it. In this case you will be charged the cost of returning the products.

Returns are accepted only if the products you wish to return are in the same condition as received, with the same package that you was delivered, along with the sales receipt or invoice.

Please contact us before returning a product, by phone at (+30) 22410 47783 or email to

Secure Transactions

All payments made using cards processed through the electronic payment platform “Alpha e-Commerce” of Alpha Bank and uses encryption with TLS 1.1 protocol encryption 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

Order Cancellation & Refunds

You may cancel your order with refund within 24 hours from the time you made the online order and only if the order has not been sent.

You can contact us by phone or email (+30)  22410 47783 / to cancel orders and refund.

Secure Transactions

All card payments are processed through Alpha Bank’s “Alpha e-Commerce” electronic payment platform and use TLS 1.1 encryption with 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.

General terms of use & conditions – Privacy policy

The Pharmaid online store created this Website with the sole purpose of serving its customers. The Website is simple and user-friendly and has been designed to meet the specific needs of each user. In order to achieve the best service for you, it is important for you, our Customer, to understand that you must provide us with specific information regarding the processing of your order and which are guarded by us. This Privacy Statement and the attached Terms and Conditions of Use of this Website describe the method of collecting data from the Website, the use of this data by us and the terms and conditions of use of this Website. This Privacy Statement refers exclusively to your personal data, which you provide to us during your orders on this Website.

If you use this Website you accept and consent to this Privacy Statement as well as to the terms and conditions of use of the Website that have been announced through it.

The information provided voluntarily by the Users of the mentioned Website, is used by Pharmaid, in order for its Users to have direct and substantial communication with the store, to be provided with answers to specific questions they ask and finally to be served and to execute the orders. their. The information collected by Pharmaid through the Website is intended to determine Customers’ requirements for a variety of products and to facilitate transactions. Pharmaid does not distribute to any other organization or partner not affiliated with Pharmaid the email addresses, or any other information concerning its Users and Customers.

Gathering information
Pharmaid has designed its Website so that Users can visit it without having to reveal their identity unless they wish. The visitors of our Website are requested to provide us with their personal data only in case they want to order a product (s), to register on our Website or to send an email to Pharmaid.

Use of Information
Pharmaid collects four types of information about Users: (1) information that the User gives us when registering as a Customer, (2) information that the User gives us in order to execute his order, (3) information that the User gives us in participations of competitions that take place from time to time, (4) information that the User gives us for activations of telephony and internet services. When filling out any order form on our Website, you will be asked for your name, address, postal code of your area, your email address, your phone number, credit card details, how to pay for the order. Additionally, you may be asked for more specific information, such as shipping details of an order, invoicing details or details about the offer you have requested. Pharmaid makes use of the information you provide to us during the electronic submission of the form, in order to contact you regarding (i) the delivery of the order at your place, (ii) for confirmation and identification of the Customer in any necessary case, (iii) for new or alternative products offered by Pharmaid; (iv) special offers from Pharmaid; You can choose whether or not you want to receive such communications from Pharmaid by sending your request via e-mail to

Access to Information
Every order processing requires the collection of personal data, for delivery or reservation of an order. Any supporting documents and documents certifying and stating the identity of the Customer remain strictly confidential and are checked only by the responsible department of Pharmaid. Your submission of your personal data means that you consent to this data being used by Pharmaid employees for the purposes mentioned above. Pharmaid requires its employees and the maintainers of its Website to provide to its Users-Customers the level of security mentioned in this Privacy Statement. In no other case can Pharmaid share your personal information with others without your prior consent, unless required to do so through legal channels. Please note that under certain conditions the collection, use and disclosure of your personal data, which have been collected online without your prior consent, is permitted or required by law or court order (for example in the case of court decision).

Pharmaid has the ability to use cookies as part of the facility and operation of services through its Website. Cookies are small files (text files), which are sent and stored on the user’s computer, allowing websites such as the Pharmaid online store to operate smoothly and without technical anomalies, to collect multiple user options, to recognize the frequent Users, to facilitate their access to it, and to collect data to improve the content of the Website. Cookies do not cause harm to users’ computers or to the files stored on them. We use cookies to provide you with information and to process your orders while each time you exit the site they are automatically deleted. You must keep in mind that cookies are absolutely necessary in order for the Pharmaid online store to function properly and smoothly.

Correcting, Modifying or Deleting Information
Pharmaid allows its Users to correct, change, supplement or delete data and information submitted to the Pharmaid Online Store. If you choose to delete information, Pharmaid will act to delete that information from its files immediately. For the protection and safety of the user Pharmaid will try to make sure that the person making the changes is indeed the same person as the user. To access, change or delete your personal data, to report problems with the operation of the Website or to ask any question contact Pharmaid via or via e-mail at info [ @] Changing or correcting your personal data can also be done through the Pharmaid registration page. Please note that we will do everything possible to protect your personal data. The protection of your password on our Website is up to you.

Secure Transactions
Pharmaid is committed to ensuring the security and integrity of the data it collects about the Users of its Website. Pharmaid has adopted procedures that protect the personal data that Users submit to its Website or provide to it by any other means (eg by telephone). These processes protect users’ data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to certify that this information is accurate and used correctly.

Periodic Changes
Pharmaid is constantly expanding, updating and improving its Website, and related products and services. We encourage you to read this process at regular intervals to be informed of any changes to the content of this privacy policy. This policy will be modified from time to time without prior notice to Users.

Limited license
Pharmaid, under the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right of access, use and presentation of this Website and its contents. This license does not constitute a transfer of title to the Website and its components and is subject to the following restrictions: ) you may not modify the Website and its elements in any way or reproduce or present them publicly, or distribute or otherwise use the Website and its elements for any public or commercial purpose.

Pharmaid reserves the right to change or modify the applicable terms and conditions for the use of the Website at any time. Such changes, modifications, additions or deletions to the terms and conditions of use will take effect immediately upon disclosure, which may be made by any means including, but not limited to, the placement of new terms and conditions on the Website. Any use of the Website following such change or modification will be deemed your acceptance of such changes, modifications, additions or deletions. Pharmaid may, at any time, terminate, change, suspend or discontinue any individual operation of this Website including the availability, presentation or description of any product or service.

Customer Updates
Pharmaid reserves the right to send Newsletters via sms and emails to its Customers and to inform them with news and offers.

Limitation of Liability
Pharmaid, its Employees, or other Representatives, shall not be liable, under any circumstances, for any consequential, incidental, indirect, special damages or costs or penalties, including, but not limited to, the loss of profits, , loss of information or data, or loss of customer, loss or damage to property, and any claims of third parties arising out of or in connection with the use, copying, or presentation of this Website or its contents or any other linked Website, whether or not Pharmaid was informed, was aware or should have been aware of this possibility.

Copyright and Trademark
All design of the Website, the text, the graphics, the selection and its settings, are the property of Pharmaid and are the Copyright © 2013, Pharmaid all rights reserved. Any text or image bearing the TM, SM or © symbols are trademarks or registered trademarks and are used herein with the permission of their respective owners.